The Easiest and Fastest Way to Improve Sales
July 1, 2016 - Must Read, Sales Tips
July 1, 2016 - Must Read, Sales Tips
Consultants and experts will tell you there are dozens of ways you can improve your sales business – Better training for your people, the latest negotiation techniques, where to find the best leads, and how to close a deal. While these are important, the fastest way to improve sales is simply to deal with any problems in your existing business and sales processes.
Admittedly, “business and sales process” doesn’t sound like the most interesting of areas, which is why it gets overlooked. The irony is you’ll see better, more sustainable results from building and tweaking your processes than you will through just getting your salespeople to “work harder.”
Time to Hire says: Once you’ve perfected your processes, everything else you do in your sales organization will be magnified.
There are lots of ways to improve processes, in this guide we’ll be looking at just one – Asking your sales teams what they think needs to be improved.
This has several big advantages:
If you want to get good, smart, actionable feedback, you’ll need to go about it in the right way. That means setting some ground rules and expectations on how you’re going to gather the information and what you’re going to do with it.
Time to Hire says: Gathering and using information can be a delicate process. You’ll want to keep things clear for your salespeople, and ensure you’re approaching everything in the right way.
Here are some important ground rules for getting authentic feedback:
One of the first things you’ll need to decide is whether you want salespeople and teams to provide feedback confidentially or not. There are advantages and disadvantages to each approach.
Confidential feedback – No one knows who has provided the feedback
Non-confidential feedback – You know who provides the feedback
Read through each of these and decide the approach that’s best for your organization, then decide on the right tool and approach.
Time to Hire says: If you’ve got a good relationship and trust with your salespeople, non-confidential is probably the best way to go. Otherwise, keep it confidential.
You’ll need to collect feedback in the most useful way, here’s how various tools can help you:
Your questions need to be general enough they cover most possibilities, and specific enough they let you see what you can do to fix things in your sales processes. With a survey like this, you will want to ask “qualitative” rather than “quantitative” questions. In other words, you’re asking for specific feedback, rather than asking your people to “rate” something.
When you’re putting questions together, think about the areas of your sales business you’d like to know more about. This might include:
Time to Hire says: All of these sales areas and more are fair game. You probably have an idea of the main area(s) you want to look at.
You won’t be able to get all of your questions for all of your areas into one feedback session or survey. We recommend focusing only on one (or possibly two areas) in a survey. This will also help you target the survey to the most relevant people.
Once you know the area you want to focus on, you can come up with questions.
You should write questions that encourage people to answer in an honest and thorough way. Here are some examples for a door to door sales team.
You can see these are very specific questions that require some thought to answer. None of them can be answered with a simple yes or no, and they focus on parts of your process that are working, and parts that aren’t. You can use a similar approach for other parts of your business and other types of salespeople and teams.
Time to Hire says: You can easily adapt these and similar questions to other areas and we’ll share more on the types of questions you could ask.
Once you know what questions you want to ask, it’s time to turn them into an actual survey. If you’re doing an anonymous survey, put them into a survey tool like TypeForm or Survey Monkey.These tools are very easy to use and you can have your questions online in no time. If your survey isn’t going to be anonymous remember to include areas where you can capture people’s names and email addresses.
If you’re going to be asking sales process questions in a face-to-face meeting or group discussion, you’ll want to create a series of questions and an easy way to capture feedback from the meeting. Make sure you have plenty of space to record responses.
When you’re sending the survey out, there are a few ways you can do it:
Another important area to think about is incentivizing your survey. Salespeople are often very short on time, so you’ll need to make it worth their while to spend time answering your questions. You might provide a cash incentive or some other reward for participating in the survey.
Time to Hire says: Incentivization can be vital – You need to give your salespeople a good reason to fill in the survey – And remember, any flaws they identify will save you more money than you’d be sending out in incentives.
Once you’ve sent the survey out and your sales reps have answered your questions, it’s time to gather and analyze the results. You can do this as follows:
Time to Hire says: Expect to be surprised – Because you’re so close to everything, it can be difficult to take a step back and see what’s wrong with your processes. Your sales reps will do that for you.
You’ll need to turn your feedback into actions you and others can take to improve your sales and business processes. Once you have your actions, prioritize them in terms of how important they are and how easy they are to implement. It’s time to make the changes:
Once you’ve started to make changes to your business and sales processes, follow up with your sales people. Thank them for giving you insight and give them regular updates on how their feedback is directly improving the sales business. Explain what this means in terms of faster, easier sales, resulting in more closures and better rewards and commission for them.
As you can see, a structured and open approach to finding out what’s wrong with your sales processes is the fastest way to improve sales. Spend some time thinking about a survey, putting it together, sending it out, analyzing the data, and making changes. The improvements you make will help your sales business become more efficient, and you’ll see greater turnover and profit as a result.